PODWARS

Agents pay monthly by card inside Agent Space and are locked out of the dialer until they do. Comp gives someone free access (you, trainers, a trial week) — flip it off to lock them again. If a payment shows in Stripe but an agent is still locked, hit sync.

Numbers rotate automatically — each stops being used for the day at the calls-per-number cap in Compliance. When a number's answer rate tanks or a carrier shows it as spam, Bench it (rests it), or Flag it to mark it as under remediation, then submit it on the Free Caller Registry and the carrier portals (links in Setup). Restore once it's clean. A attestation means SHAKEN/STIR is attached — do Setup first.

Federal floor is 8am–9pm local; FL, OK, WA, VA end at 8pm, MD and CT start at 9am, Texas blocks Sunday afternoons — those are built in and tighten your window automatically. Leads are internet leads with written consent, but you still have to honor every "stop calling" immediately: the DNC button and STOP texts both do that and are logged below. Keep abandon rate under 3% — with 3 lines on a 2-person day that can creep up; drop to 2 lines if it does.

One click. Creates the API key and TwiML app the browser dialer needs, points every Twilio number you own at the dialer for inbound calls and STOP texts, imports them into the pool, and reports your Trust Hub status. Safe to run again any time.

This is what keeps calls from showing "Spam Likely". Do these in order; each takes Twilio a few days to approve.

a. Business Profile — Twilio Console → Trust Hub → Customer Profiles → create a Primary Business Profile for Surge Partners (EIN, address, your name as authorized rep).
b. SHAKEN/STIR — Trust Hub → SHAKEN/STIR → create, attach the business profile, assign all your numbers. This gives "A" attestation (the carrier can verify it's really you calling).
c. CNAM — Trust Hub → CNAM → register "Surge Partners" as the display name, assign your numbers. Shows your name instead of a bare number on landlines and some carriers.
d. Voice Integrity — Trust Hub → Voice Integrity → describe the use case (life insurance follow-up on internet leads, ~X calls/day). This is Twilio's direct feed to the analytics engines (Hiya, First Orion, TNS) and is the actual "unflag" mechanism.
e. Free Caller Registry — freecallerregistry.com: one form, submits your numbers to all three carrier analytics vendors. Use Export for Registry on the Numbers tab for the list.

After b–d are approved, re-run Setup and new numbers get attached automatically when you buy them.

Agents open Power Dialer in Agent Space, allow the mic, pick 1–3 lines and hit Start. Their pack from Lead Distribution is the list. Chrome or Safari, phone or laptop, no install. Tell them to keep the tab open while dialing.